United Way 2-1-1 is an integrated system of social service assistance via the internet and telephone that operates 24 hours a day, 365 days a year.
What is United Way 2-1-1?
United Way 2-1-1 is your one-stop connection to the local services you need, from utility assistance, food, housing, child care, after school programs, elder care, crisis intervention and much more. 2-1-1 is always ready to assist you find the help you need. Dial 2-1-1 or search online.
Dial 2-1-1 from anywhere in Connecticut and you will reach a highly-trained call specialist who will assess your needs and provide referrals to the resources in your community. Everyday, call specialists help callers find assistance for complex issues such as financial problems, substance abuse and suicide prevention and for simpler issues such as finding volunteer opportunities and donation options. 2-1-1 is available 24 hours a day every day of the year. Multilingual assistance and TDD access is also available.
Search the 2-1-1 Online Database
United Way 2-1-1’s continually updated, comprehensive database of 4,600 agencies providing over 48,000 programs and services is available for you to search online. Search by location, service category, service term, or agency to find the resources you need.
Services for Agencies, Government and Businesses
2-1-1’s resource database is the foundation for mailing lists for agencies, government and businesses. A statewide directory is also available on CD Rom.
2-1-1 tracks the type of information callers are looking for and the referrals that are made, creating a database that serves as a barometer of the needs present in the state.
2-1-1 maintains arrangements that enable many non-profit agencies to provide after-hours coverage for their clients. 2-1-1 call specialists screen calls and access agency staff when crisis intervention is necessary.
2-1-1 History and Facts
2-1-1 began as Infoline in 1976 as a public/private partnership of United Way and the State of Connecticut. By the mid-eighties, Infoline gained national recognition as a model system.
In 1999, 2-1-1 replaced Infoline’s 800 number and became the first state to use 2-1-1 statewide.
2-1-1 is fully certified in crisis intervention by the American Association of Suicidology.
- A single mother who is worried about the gas shutoff notice she just received.
- A mother looking for child care and after school activities.
- A caller who is depressed, considering suicide and wants help.
- A young woman with a disability inquires about available transportation.
- A caller seeking information about eligibility for Food Stamps.
- A caller looking for volunteer opportunities.